BE PASSIONATE: - Always crave for excellence in everything that you find yourself doing or you are given to do. BE IMPACTFUL: - Leave a long-lasting positive impression by consistently achieving positive results that add sustainable value and enriches lines. BE RESPECTFUL: - Consider how your words and actions impact others, treat everyone with dignity. … Continue reading BEHAVIOURAL CODES IN BUSINESS
SERVICE QUALITY
Service quality is determined by what customers perceive. It means that customers play an important part in judging service quality. Very often companies define service quality apart from what the customers perceive of the quality so that time and money are poorly invested in poor-quality programs. There are two dimensions of service quality as perceived … Continue reading SERVICE QUALITY
HOW TO HANDLE COMPLAINTS IN RESTAURANTS
These are the basic guidelines to handle customers complaints in the Restaurants. Stay cool, even if the guest doesn’t: Keep calm and collected while hearing out a guest's complaint. Never interrupt them. Staff set the tone with polite, professional behavior. Respond to complaints with empathy and kindness: Staff should give the guest their undivided attention and hear … Continue reading HOW TO HANDLE COMPLAINTS IN RESTAURANTS
ANTICIPATE COMPLAINS AND HAVE A PLAN
No matter how incredible the food is or how you’ve designed the dining room, guests are going to complain sometimes. What you can do is have a plan to handle restaurant complaints when they arise. A restaurant is only as good as its reputation, and reputation management can only do so much. You’ve probably heard the word … Continue reading ANTICIPATE COMPLAINS AND HAVE A PLAN
COMPLAINTS IN RESTAURANTS
Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a win for the business or a one-star review. Be prepared for the inevitable by preparing your team to handle complaints. With proper training and solid planning, … Continue reading COMPLAINTS IN RESTAURANTS
QUALITIES OF A PROFESSIONAL CHEF
Being a chef is beyond just cooking and plating meals, a chef is a manager of a unit of any Hospitality setup. Without some administrative skills, he or she will be in the category of a roadside cook. Below are some of the very essential qualities of a chef that will help them achieve success … Continue reading QUALITIES OF A PROFESSIONAL CHEF
WHY IS GUEST EXPERIENCE IMPORTANT IN HOSPITALITY?
Guest experience is a hospitality business’s main indicator of quality service. A well-rounded encounter encourages customers to return and entices new ones to give your hotel a try. A bad experience is an indicator of what needs to improve. Many factors play a role: Booking: Guests will feel more inclined to stay at your hotel if … Continue reading WHY IS GUEST EXPERIENCE IMPORTANT IN HOSPITALITY?
SERVICE QUALITY DIMENSIONS
In evaluating service quality, consumers consider five dimensions: 1. Reliability: ability to perform the promised service dependably and accurately. 2. Responsiveness: willingness to help customers and provide prompt service. 3. Assurance: employee’s knowledge and courtesy and their ability to inspire trust and confidence. 4. Empathy: caring, individualized attention given to customers. 5. Tangibles: appearance of … Continue reading SERVICE QUALITY DIMENSIONS
5 QUALITIES OF A GREAT HOSPITALITY EMPLOYEE
The hospitality industry is one of the fastest-growing industries in Nigeria. Hospitality is not an industry for everyone, but if you possess the right skill set and qualities, landing a job in the hospitality industry could be one of the best things for your career. 1. You must have the commitment To be successful in … Continue reading 5 QUALITIES OF A GREAT HOSPITALITY EMPLOYEE
SERVING UP A GREAT RESTAURANT CUSTOMER EXPERIENCE
A restaurant’s brand is no longer only about food. If it ever was. Now that quality, value, sanitary, location, and staff are table stakes—requirements that every restaurant should meet for guests to consider—the ability to deliver consistently engaging, memorable experiences that drive a connection to the brand at every touchpoint is more critical than ever. … Continue reading SERVING UP A GREAT RESTAURANT CUSTOMER EXPERIENCE
ATTITUDE IN THE HOSPITALITY INDUSTRY
Attitude Is Everything in the Hospitality Industry “It is easy to train someone to do a job, but it's very hard to train someone with a poor attitude to be highly motivated. Attitude is something that an individual should develop within. A positive thought is the seed of a positive result. If you don’t like … Continue reading ATTITUDE IN THE HOSPITALITY INDUSTRY
HOSPITALITYTALKS 